When you book a massage appointment with us, that time is set aside for you - and ONLY you. We never double book and we leave time to be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment. Missing your appointment is costly for us and prevents us from serving other clients. That said, our policy is simple. If you do not show up for your scheduled appointment, and/or you have not notified us AT LEAST 24 hours in advance, you will be charged a no-show/late cancel fee of $60.
In the event that you are unable to keep your scheduled appointment with us, please contact us by email or phone AT LEAST 24 hours prior to your appointment. If you do not reach us, please leave a message on our voicemail system. If we do not receive 24 hours notice of cancellation and/or you do not show up for your appointment, the above policy will be applied and you will be charged. NO EXCEPTIONS.